Frequently Asked Questions
Quick answers about ordering, Cash on Delivery, delivery charges and returns.
Do you offer Cash on Delivery?
Yes. Cash on Delivery (COD) is available across Pakistan. Pay in cash when your order arrives.
How much is delivery?
Delivery is a flat Rs 150 across Pakistan. This charge is already set in our checkout.
How long does delivery take?
Orders usually arrive within a few working days depending on your city and courier schedules. Public holidays and remote areas may take a little longer. We will share tracking details once your order is dispatched.
How do I place an order?
Browse the shop, open a product, and use Order Now – Cash on Delivery. Or message us on WhatsApp at 0312 4214620 with the toy name, your name, phone and address.
Can I order on WhatsApp?
Yes. WhatsApp is often the fastest way. Message 0312 4214620 — we confirm stock and the COD total before dispatch.
What is your return policy?
Eligible returns within 7 days of delivery if the item is unused, undamaged and in original packaging. Damaged, defective or wrong items: contact us within 48 hours on WhatsApp with photos. See our full Returns & Refunds page.
Are the toys suitable for my child’s age?
Check the age guidance on each product page when available. Parents and guardians should supervise play, especially with toys that have small parts, lights or batteries. Message us if you are unsure about a specific toy.
How can I contact you?
WhatsApp / phone: 0312 4214620 · Email: sales@jatak.pk