Return window

You may request a return within 7 days of delivery.

To be eligible, the item should be unused, undamaged, in original packaging, with all included accessories, and you should share your order ID.

Damaged, defective or wrong item

If your order arrives damaged, defective, or is the wrong product:

• Contact us within 48 hours of delivery on WhatsApp at 0312 4214620.
• Send clear photos of the item and packaging (and an unboxing video if possible).
• After we check the issue, we will arrange a replacement or full refund.
• Jatak covers return shipping for verified damaged, defective or wrong-item cases.

Change of mind

If you change your mind and the item is otherwise eligible for return:

• The customer pays the return courier charges.
• The original Rs 150 delivery fee is non-refundable.

Hygiene & opened toys

For hygiene and safety, opened or played-with toys are generally not returnable unless they are defective or not as described. When in doubt, message us on WhatsApp and we will advise.

How refunds work

Once we receive and inspect the returned item, we notify you of the outcome.

• COD orders: approved refunds are sent by bank transfer, JazzCash or EasyPaisa after inspection — typically within 5–7 business days once approved.
• If you paid online (where available), approved refunds return to the original payment method where possible.

How to start a return

1. Message WhatsApp 0312 4214620 or email sales@jatak.pk within the relevant window.
2. Share your order ID, reason for return, and photos if there is damage or a wrong item.
3. We confirm next steps (return address or courier instructions).
4. After inspection, we process your replacement or refund.